1. Introduction and Scope

This Policy explains how we collect, use, store, and share your personal information when you use plumastore.com, and sets out the acceptable and prohibited uses of the website. By using the website, you agree to be bound by this Policy.

2. Who We Are

Pluma Store is a Kuwait-based online store specialising in fine arts and creative supplies. We import our products directly from international suppliers and manufacturers, and make them available to art enthusiasts and professionals across Kuwait and the GCC.

3. Information We Collect

When you complete a purchase, subscribe to our mailing list, or contact us, we may collect the following information:

• Full name
• Billing and delivery address
• Email address and phone number
• Delivery instructions for your order

This information is stored securely on our servers and those of our trusted service providers, and is used only for the purposes described in this Policy.

4. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Communicate with you regarding order status or enquiries.
• Improve the shopping experience and customer service.
• Send marketing offers or updates, only where you have consented to receive them.

5. Third-Party Data Processors

We work with a number of trusted service providers who process data on our behalf, all of whom comply with applicable data protection standards:

• UPayments – for processing online payments (Visa, Mastercard, K-NET).
• Posta Plus – for shipping and delivery.
• WordPress – for hosting and managing the website.
• Google – for website analytics and performance improvement.

6. Payment Processing

At checkout, you will be redirected to our payment gateway, UPayments, to securely complete your payment. We do not store your card details on our servers. Once payment is successfully completed, you will be redirected back to the website with an order confirmation.

7. Data Security

We take reasonable measures to protect your data from unauthorised access, use, or disclosure. If you create an account on the website, you are responsible for keeping your login credentials confidential.

8. Acceptable Use and Prohibited Activities

Users of the website agree not to use it for any unlawful or harmful purpose, including without limitation:

• Distributing malicious software (viruses, spyware).
• Collecting personal information about other users without their knowledge or consent.
• Attempting unauthorised access to or breaching the website’s systems.
• Sending spam or unsolicited promotional messages through the website.
• Infringing the intellectual property rights of any third party.
• Threatening, harassing, or abusive behaviour toward our team or other users.

9. Copyrighted Content

Publishing copyrighted material through the website without the explicit permission of the rights owner is prohibited. Upon receiving a substantiated report of intellectual property infringement, we will investigate and take appropriate action.

10. Reporting Violations and Enforcement

If you become aware of any violation of this Policy, please contact us immediately at the email below. We will review the report and take appropriate action, which may include suspending or terminating the violator’s access to the website.

11. Your Data Rights

You may, at any time, request access to, correction of, or deletion of the data we hold about you by contacting us at the email below, subject to any legal or accounting obligations that require us to retain certain data for a specific period.

12. Changes and Amendments

We reserve the right to modify this Policy at any time. The “Last updated” date above will be revised accordingly, and your continued use of the website after such changes are posted constitutes your acceptance of them.

13. Acceptance of This Policy

By accessing and using plumastore.com and its services, you acknowledge that you have read and understood this Policy and agree to be bound by all its terms.

14. Contacting Us

For any questions or concerns regarding this Policy, please contact us at: inq@plumastore.com – WhatsApp +965 (60302097)